Shipping & Delivery
- Do you offer free shipping? (Yes, over $59 CAD, $10 flat rate below)
- How long does shipping take? (3-7 business days across Canada)
- Do you ship internationally? (Canada only currently)
- Can I track my order? (Yes, tracking number and automatic email updates provided)
Returns & Exchanges
- What is your return policy? (30-day hassle-free returns)
- How do I start a return? (Contact customer service)
- Are there items that can't be returned? (Opened/used items)
Products & Sizing
- How do I choose the right size? (Sizing charts on each product page or contact for help)
- Are your products safe for pets? (Yes, BPA-free, non-toxic, pet-tested)
- Can I wash the products? (Most are machine washable)
- Suitable for dogs and cats? (Many products work for both)
Orders & Payment
- Payment methods accepted (All major credit cards, Shop Pay)
- Is payment secure? (Yes, SSL encrypted)
- Can I modify/cancel orders? (Contact immediately before shipping)
- Discounts available? (Newsletter signup for exclusive offers)
About Products
- Where are products made? (Most products made in China for Howling Heights)
- Do you test products? (Yes, pet-approved and tested)
- Are products durable? (Yes made of premium materials for active pets)
Customer Support
How to contact?
- Contact form
- email- support@howlingheights.ca
- phone or text- 250-921-6594
Service hours? (Products will ship Monday to Friday, Customer service emails will be responded to between 7am to 10pm pst)